elf Cosmetics

customer
service

 Please  contact us through an email via the form below. One of our representatives will respond within one business day. Please include your order number, if possible.
 
 Get answers to your most common questions by checking out our FAQs. If you need general assistance please feel free to contact us:

Email         Anytime 24 hours a day, 7 days a week (use the contact form below)
Call            1-212-239-1530 Mon-Fri 9am-6pm EST 
Live Chat   Monday - Friday 11am -4pm EST (when available) (click Live Chat below)
 
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If this inquiry is pertaining to an order please enter your order number.
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FAQS
How can I receive a free gift for referring a friend?
If you place an order, at the end of the checkout process you may enter three e-mail addresses of friends that have not yet registered on our site and your free gift will be included in your order.
How can I check the status of my order?
Please log on to your account to see whether your order has been shipped, and to view your tracking number after your order is shipped, if applicable. You will also receive a confirmation e-mail when your order is shipped, with a tracking number, where applicable (orders to Canada, Alaska, Hawaii, Puerto Rico, and APO's do not have tracking numbers).
What if my coupon code is not applied properly?
The coupon will be applied if:
a. coupon is still valid
b.if the order meets the coupon criteria (ex. Free shipping if the order is X amount)
c. Only one coupon per order. Coupon codes may not be used to purchase gift cards.

If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service (contact us) for assistance.
What if I forgot to enter my coupon code?
Please contact customer service (contact us), or 212 239-1530 during our business hours of 9 am to 6 pm eastern standard time or click on our live chat option between 10 am and 5 pm eastern standard time, and as long as your coupon is applicable, we can add it to your order. If your coupon is for a free product and your order has already printed for shipment, unfortunately, we will not be able to include it with your order. Please note that only one coupon code may be applied per order. Coupon codes may not be used to purchase gift cards.
Can I track my order once it ships?
If your order shipped via FedEx Smartpost, or FedEx, you can track it at:

http://www.fedex.com/Tracking Please note that orders shipped via FedEx Smartpost will be delivered via USPS. Orders shipped within the continental U.S. will be sent an e-mail with tracking information when their order has shipped. Orders to Canada, Puerto Rico, Alaska and Hawaii are shipped via USPS without tracking numbers.

elf cosmetics faqs