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Add products to your shopping bag. On orders $30+ add code TREAT10 to the coupon code box at checkout to receive $10 OFF your order, PLUS a unique reward code for $10 off valid 8/15-9/15 that will be e-mailed to you on 8/1. Cannot be combined with other offers or applied to previous purchases. Online only. Offer ends 11:59 PM PST 7/28/2014.
elf Cosmetics

FAQS
ANSWERS TO YOUR MOST COMMON QUESTIONS
  • ORDERING
  • What methods of payment does e.l.f. accept?
    We currently accept the following methods of payment: Credit Card we currently accept all Visa, MasterCard, American Express, and Discover credit cards from the United States and Canada. We do not accept pre-paid credit cards. Debit Cards All debit cards with a Visa or MasterCard logo may be used from the United States and Canada. Money Order Please place the items you wish to purchase in your shopping cart. When you are finished shopping, please print out the entire shopping cart and mail with your money order to the below address. Please add an additional $6.95 for the US and $14.95 for Canada to your total order for shipping and make sure to include your telephone number and e-mail address. e.l.f. cosmetics 10 West 33rd Street Suite 802 New York, NY 10001 Paypal - please click on the icon at the checkout page and follow the instructions. At this time eyeslipsface.com does not accept checks, or cash on delivery (COD). Unfortunately we are no longer able to accept Google Checkout as a method of payment.
  • Can I expedite my order?
    For Next Day and Second Day shipping options, shipping rates will be calculated based on package weight and shipping zip code. Rates will be shown during the checkout process prior to payment. FedEx 3-day is a flat fee of $11.90. Standard Plus is a flat fee of $9.95. You will be able to change your shipping method prior to placing your order. Expedited orders will be shipped via FedEx. Please note that FedEx does not deliver on weekends or holidays. Please allow an additional business day for processing. Please note that orders placed after 2 PM will not be processed until the following business day and overnight orders placed on Fridays will not be delivered until Monday. Unfortunately, orders to Canada, Hawaii, Alaska, Puerto Rico, Guam, APO, FPO and P.O. Boxes are not able to be expedited.
  • I placed an order and received an error message
    Due to heavy site traffic sometimes there may be connectivity issues. If you receive an error message in the checkout process, please log into your account and see if the order went through. Please note that it takes one hour for your order to appear in your account. To speak with a customer service representative, please call 212 239 1530 during our business hours of 9 am - 6 pm Monday through Friday, eastern standard time.
  • What if I received a technical error message?
    We apologize for the technical difficulties you have encountered attempting to place your order with e.l.f cosmetics. Please log on to your account after one hour and see if your order is there. (https://www.eyeslipsface.com/shop/login.asp?section=myaccount) You may also wait 24 hours after placing your order to see if you have received a confirmation e-mail with an order number, and if not, it may not have been placed successfully. If not, please wait a bit, and attempt to place your order again. Please feel free to contact us if we may be of any further assistance.
  • How can I check the status of my order?
    Please log on to your account to see whether your order has been shipped, and to view your tracking number after your order is shipped, if applicable. You will also receive a confirmation e-mail when your order is shipped, with a tracking number, where applicable.
  • What if my coupon code is not applied properly?
    The coupon will be applied if:
    a. coupon is still valid
    b.if the order meets the coupon criteria (ex. Free shipping if the order is X amount)
    c. Only one coupon per order. Coupon codes may not be used to purchase gift cards.

    If you feel that your order qualifies for a coupon, and it is not applying, please contact customer service (contact us) for assistance.
  • What if I forgot to enter my coupon code?
    Please contact customer service (contact us), or 212 239-1530 during our business hours of 9 am to 6 pm eastern standard time or click on our live chat option between 11 am and 4 pm eastern standard time, and as long as your coupon is applicable, we can add it to your order. If your coupon is for a free product and your order has already printed for shipment, unfortunately, we will not be able to include it with your order. Please note that only one coupon code may be applied per order. Coupon codes may not be used to purchase gift cards.
  • How long will it take to get the order? How does it ship?
    Standard shipped orders within the Continental United States will be shipped within 5 - 7 business days of receipt. Please allow an additional 5 - 7 business days for your order to arrive. Please allow up to 4 weeks for orders to Canada, Alaska, Hawaii and Puerto Rico to arrive. Expedited shipping options are available at checkout for orders in the Continental U.S. only and will only be delivered on week days. For Next Day and Second Day shipping options, shipping rates will be calculated based on package weight and your shipping zip code. Rates will be shown during the checkout process prior to payment. FedEx 3 day orders are a flat shipping fee of $11.90. Standard Plus is a flat shipping fee of $9.95. Orders less than $100 are shipped via FedEx Smartpost, and will be delivered by USPS. Orders greater than $100 are shipped via FedEx. You will receive an e-mail with tracking information when your order is shipped, with an expected delivery date. Please note that it may take up to 24 hours for you to be able to track your order and for FedEx to update their site. Please ensure that your delivery address in correct before paying for your order. We are unable to take responsibility of the delay or loss of a parcel where incorrect or incomplete delivery details have been provided.
  • How can I receive information about e.l.f. Cosmetics and current promotions?
    Please feel free to sign up for our newsletters at: http://www.eyeslipsface.com/Default.asp You will then receive all current information about our new products, and any current promotions!
  • Can coupon codes be combined
    Only one coupon code may be used per order.
  • How do I check out using Paypal?
    To check out using Paypal, please do not log into your e.l.f. account first. Put all your items in your shopping cart and when you proceed to checkout you will then be prompted to log in. Please click on the Paypal logo at the bottom of the screen and follow the directions when you are redirected to the Paypal site.
  • How do I order with a GROUPON code?
    First log in to your Groupon account. Then please click on "print" to retrieve your online Groupon code, which is in the lower right hand corner (beginning with "GROUPON"). After you place your e.l.f. Cosmetics order, please place this Groupon code in the COUPON CODE box at checkout. Please note that the Groupon codes will apply only to products from our mineral and/or studio lines, up to $35, and may not be combined with other coupon codes.
  • What if I received an "invalid address" error message?
    If you are unable to complete your order due to an error message saying that your address is invalid, please try to abbreviate your address, or place a portion of your address in the field next to your last name. There is a maximum of 29 characters allowable in the "address" and "suite or apartment number" fields. You may place some information next to your last name. Also please check that your zip code and your complete address is correct. If you are still having difficulties, please click "continue" three times, and your order should go through the third time.
  • How can I place a "Beauty Bundle" order?
    Beauty Bundle is our newest feature: a subscription plan where you will receive a shipment of our luxury-quality beauty products every other month. The products are full sized and have a value on our site of at least $40 per bundle. The continuous subscription is $19.99 plus shipping, and you will be billed every 8 weeks. We also offer a half-yearly gift plan for an upfront payment of $59.95, and a yearly gift plan for an upfront payment of $119.94 (plus shipping). The shipping fee is $6.95 for the U.S. and $14.95 for Canada, per shipment. We accept MasterCard, VISA, and American Express for Beauty Bundle orders. Paypal may only be used for the half-yearly and yearly gift plans. Please note that coupon codes may not be applied to Beauty Bundle purchases.
  • SHIPPING & RETURNS
  • Can I track my order once it ships?
    If your order shipped via FedEx Smartpost, or FedEx, you can track it at:

    http://www.fedex.com/Tracking Please note that orders shipped via FedEx Smartpost will be delivered via USPS. Orders shipped within the continental U.S. will be sent an e-mail with tracking information when their order has shipped. Orders toPuerto Rico, Alaska and Hawaii are shipped via USPS, and as of 11/12/13 they have tracking numbers. Orders to Canada now ship FedEx with tracking numbers, however there may be a delay with the tracking number updating, because it will not update until it arrives in Canada. Orders to PO Boxes are shipped via USPS.
  • What is your return policy?
    We value you as a customer and your satisfaction is very important to us, please note that we will gladly replace any item that may have been damaged during shipping. We apologize, but due to the low cost nature of our products, we are unable to offer any returns or exchanges.
  • May I cancel or adjust my order?
    All orders may be canceled prior to shipment. However, once an order is shipped we cannot cancel it. We apologize, but we are unable to change, exchange, or return items in an order once it has been placed. Once an order is placed, unfortunately products may not be edited. If there is an error in your shipping address, please contact customer service immediately. Once an order has shipped we cannot be responsible for errors in shipping address. To cancel an order, please contact customer service (contact us) or call us at 212 239-1530 during our business hours of 9-6 eastern standard time, or click on our live chat button from 10-5 eastern standard time.
  • What if I am missing products from my order or I received a product that was damaged?
    Please contact us by clicking on the customer service link (contact us) or by calling 212 239-1530 during our normal business hours of 9 am to 6 pm eastern standard time, or click on our live chat button from 10-5 eastern standard time for further assistance. Missing items that are in stock will be reshipped if a refund has not been issued. Backordered and or damaged products will be fully refunded. Please be sure to contact us within 90 days, or we will not be able to honor your request.
  • What if I entered an incorrect shipping address?
    Please contact our customer service department immediately at elf@eyeslipsface.com. Please be sure to give us the corrected address. If your order has not shipped yet, we will gladly change it for you. We apologize, but we may not be responsible if you have entered an incorrect address and your order has already been shipped.
  • PRODUCT INFORMATION
  • Are the products hypoallergenic? Where are the ingredients listed?
    All e.l.f. products are hyopallergenic and non-comodogenic. Ingredients are listed for each product. Please feel free to contact us for any more specific product questions.
  • Do you test on animals?
    We do NOT test on animals or endorse such practices. Our products do not contain animal derived ingredients. Beeswax has been replaced by synthetic beeswax and lanolin has been replaced by Bis-Diglyceryl Polyacyladinpale-2. We currently support HSUS and are partners with PETA in the Caring Consumer Project. Please see our philosophy page for further explanation on our company.
  • Are the product sample sizes or full size?
    All products are full sized, similar to those of other nationally recognized cosmetic companies.
  • Where can I buy your products in stores?
    Currently, our products are available nationally at Target, Walmart, K-Mart, and Walgreens. e.l.f Cosmetics are also available in many local drugstore and convenience chain stores. Please visit the store locator section and input your zip code to see where e.l.f. is available in a retail location near you! www.eyeslipsface.com/storelocator Please be sure to call the retail location to make sure that the products you wish to purchase are currently available - not every product on the site is available at every retail location. Please note that we have opened a flagship e.l.f. Studio store in New York City. It is located at 741 Broadway (8th St. & Astor Place). We have also opened a store located at 139 Fulton St., between Nassau St. and Broadway.
  • MY ACCOUNT
  • How can I get an account?
    When you have finished shopping and have placed all e.l.f. items in your shopping cart, proceed by clicking "checkout", at this point it will prompt you to create an account with e.l.f. If you have problems creating an account, please contact customer service at 212 239 1530 during our business hours of 9 am to 6 pm eastern standard time, or click on our live chat feature from 11 am to 4 pm eastern standard time.
  • How can I receive a free gift for referring a friend?
    If you place an order, at the end of the checkout process you may enter three e-mail addresses of friends that have not yet registered on our site and your free gift will be included in your order.
  • CANADA & INTERNATIONAL ORDERS
  • Can Canadian customers receive magazine subscriptions?
    We apologize, the magazine subscription offer is not available to Canadian residents. For further information regarding this offer, please feel free to contact us by clicking on the customer service link, calling us during our normal business hours of 9-6 eastern standard time at 212 239-1530, or clicking on our live chat button from 11 - 4 eastern standard time.
  • If I ship my order to Canada, will I incur any customs fees?
    Any Canadian Order that has a value over $20 USD (not including shipping) may incur the following charges: $5.00 customs handling fee and a 5% GST Tax, as well as local Provincial taxes (where applicable). These charges will be due to your mail courier upon delivery of the order. Please note that the vast majority of Canadian orders are not charged customs fees. Please note that are prices are calucated in US dollars.
  • How long will it take to get Canadian orders?
    We apologize, but due to circumstances beyond our control, there are delays at Canadian Customs. Therefore, we ask that you allow up to 30 days to receive an order in Canada. Please note that as of 11/12/13 most Canadian orders will have a tracking number; they ship via FedEx and may be tracked at FedEx.com/tracking. Please note that there may be delays with the tracking number updating because it will not update until it arrives at Canadian customs. There are a minority of Canadian orders that will ship USPS, also with tracking numbers. Please note that our prices are in US dollars.
  • Do you ship to places outside the United States?
    We currently only ship to the US (including Puerto Rico, Alaska and Hawaii) and Canada. We do ship to APO addresses. For the UK please visit us at http://www.eyeslipsface.co.uk/.

    For other countries, please click on the flags at the bottom of our homepage. If you would like to inquire for purchases of $10,000 or more, with a minimum of $125,000 per year, please contact our sales department at (800) 231-4732 extension 125 during normal business hours 9-5:30 (eastern standard time).
  • How much is shipping to Canada?
    Shipping to Canada is a flat fee of $14.95.
  • Can coupon codes for free or reduced shipping be applied to Canadian orders?
    These coupon codes will be applied toward the Canadian shipping fee of $14.95. Free shipping codes deduct $6.95.
  • How are free or reduced shipping coupons applied to Canadian orders?
    Free shipping codes are applied as a $6.95 credit toward the Canadian shipping fee of $14.95. Reduced shipping codes are applied the same way toward the Canadian shipping fee (i.e. $1.98 shipping would apply as a $4.97 credit.
  • CORPORATE INFO
  • Are you affiliated with any other companies?
    We do not have any retail affiliations with any other companies at this time; we are an independently owned company.
  • How long has e.l.f. been in business?
    Launched in 2004 and guided by celebrity and beauty professional Scott-Vincent Borba, e.l.f. is a revolutionary new beauty company, able to provide a line of cosmetics that moisturize, hydrate, and enliven your complexion without taxing your budget. Please check out http://www.eyeslipsface.com/buzz to read more about the various publications and television shows that have featured e.l.f cosmetics. Please feel free to contact our customer support team with any further questions. We will be happy to assist you.
  • Why are our products so affordable?
    In today's world, beauty and wellness go hand in hand - it's a holistic approach that places good health and well being at the center of what it means to be truly beautiful. Here at e.l.f. we believe that every woman should have the opportunity to participate in innovation, without sacrificing her budget. We rely on our loyal customers to spread the word about our products and are able to pass that what we save on advertising along to you. We hope you agree with the thousands who have tried our products, as well as the editors of the many fashion magazines such as Oprah, Allure, Lucky, Seventeen, Good Housekeeping, and many others, who love our products, and invite you to experience e.l.f.'s revolutionary, value-priced cosmetics and the proven results they offer.
  • GENERAL
  • How do I save a product to my Wish List?
    To save an item to your Wish List, please sign in to your account. Click on the item you want to save, and then click on "Add to Wish List." To access your Wish List, go to "my account" located at the top of the home page; and then click on "Wish List" on the far left of your computer screen.